We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@marrabu.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@marrabu.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@marrabu.com.

Return & Refund Policy

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unused, in its original condition, and in the original packaging. Proof of purchase may be required.

To initiate a return, please contact our Customer Support Team through the contact information available on our website. Return requests must be approved before items are sent back.

If your return is approved, we will provide instructions on how and where to send your package. Items returned without prior authorization will not be accepted.

Damages and Issues

Please inspect your order upon arrival. If you receive a defective, damaged, or incorrect item, contact us as soon as possible so we can review the issue and provide an appropriate solution.

Non-Returnable Items

Certain products are not eligible for return, including:

• Personalized or custom-made items

• Perishable goods

• Beauty and personal care products that have been opened or used

• Hazardous materials, flammable liquids, or gases

• Gift cards

• Clearance or final sale items

If you have questions about a specific product, please contact our support team before placing your order.

Exchanges

The fastest way to receive a replacement item is to request a return for the original product and place a new order once the return has been approved.

European Union Customers

For orders shipped to the European Union, customers have the right to cancel or return their order within 14 days of delivery, without providing a reason. Items must be unused, in their original condition, and in the original packaging.

Refunds

Once your return has been received and inspected, we will notify you of the approval status of your refund.

If approved, refunds will be issued to the original payment method within 10 business days. Processing times may vary depending on your financial institution.

If you have not received your refund after 15 business days from approval, please contact our Customer Support Team for assistance.